Welcome to Monaro Higher Education
MHE My Support and Services
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500
Student Support Services
MHE is committed to maintaining a positive culture, providing all students with the best possible learning experience and removing barriers to effective, rewarding learning. We believe that:
- You learn best when your wellbeing is at its best, and when you feel safe.
- Supportive relationships and reasonable standards of support help you manage their wellbeing.
- Support services are delivered when needed.
- MHE policies and procedures support student wellbeing.
- Personal information is treated confidentially.
- MHE recognises that students have individual physical, emotional, psychological or academic needs and that you have challenges and needs specific to your life context and background. Therefore, all MHE staff have a responsibility to help and support you or refer you to appropriate external support services when needed.
Introducing Support Services to Enrolling Students
All students are required to attend the Orientation and to become familiar with the MHE Student support services available from MHE to students. Orientation week activities and signs around the campus will inform students about the support services available.
Students may approach the Student Support Officer at any time during business hours to discuss their needs. The cost of student support is included in the MHE student fees unless clearly stated at Orientation and in the Student Handbook.
Special Needs for Reasonable Adjustment
Any student with special needs must explain their need, and give supporting evidence of the need, to the Student Support Officer as soon as possible. MHE will arrange appropriate assistance, including assisting with enrolment, accessing course advice, studying, completing assessments and exams and accessing results. All staff involved will respect and maintain the highest standards of confidentiality and respect the student’s privacy at all times.
MHE will take all reasonable action necessary to adjust classes and learning materials for students with special needs, including but not limited to:
- Auslan interpreters
- Supervisors and scribes
- Modifying the physical campus
- Changing font sizes in presentations
- Adjustments to presentation medium
- Assistive technology
Note: reasonable adjustment is not designed to give the student who receives it an unfair advantage. The knowledge, standards, outcomes and assessment results required to complete a unit successfully are the same for all students.
Academic Skills and English Language Support
Academic staff will be available for academic support related to a specific unit. In the first lecture or tutorial each semester, academic staff will inform students of the regular day(s) and time(s) of their availability, which will normally be a minimum of two hours per week.
Students may apply to the Academic Skills Advisor (ASA) to participate in:
- English for Academic Purposes – All classes and assessments at MHE must be in English. The Academic Skills Advisor runs workshops and seminars for students to improve their English.
- English Discussion Groups – The Academic Skills Advisor runs weekly casual discussions during trimesters. You can come and learn about Australian culture, customs, etiquette and history while sharing about your homeland, make friends with classmates and get confident in speaking English socially.
- Numeracy support – The Academic Skills Advisor can also aid in numeracy for students who need it.
- Study techniques.
- Time management, motivation, setting and achieving goals.
Note: MHE cannot provide general English classes. The Academic Skills Advisor can refer a student to an English Language Intensive Course for Overseas Students (ELICOS) provider or a Skills for Education and Employment (SEE) provider, which will have to be reported to the Department of Home Affairs with implications for a student’s visa.
Indigenous Students Support
MHE takes its responsibility to “close the gap” in terms of Indigenous higher education seriously. Aboriginal and Torres Strait Islanders have been identified as under-represented students that are specifically identified in Australian higher education policy. MHE adopts a culturally sensitive and inclusive approach to Aboriginal and Torres Strait Islander students and fosters equity in education.
MHE plans to engage with local Aboriginal communities to understand their educational priorities and aspirations and to build relationships and partnerships. MHE intends to collaborate with local Indigenous organisations, community groups, and elders to build trust and create pathways for Indigenous access to higher education. MHE will operate in a culturally appropriate and respectful manner.
MHE will encourage tailored Student Support Plans, developed by the Academic Skills Advisor, Student Support Officer and the student. MHE is cognisant that Aboriginal and Torres Strait Island students may have specific needs related to their cultural background and/or history of social disadvantage that may adversely impact on their participation/engagement and consequently, their completion.
MHE recognises the importance of cultural respect, self-determination, genuine partnership, cultural safety, inclusivity, and ongoing support. MHE will be an environment where Indigenous students can thrive academically and personally. MHE will collect data on the recruitment and retention of Indigenous students to assess the effectiveness of our strategies and identify areas for improvement.
Counselling Services
MHE, through the Student Support Officer, will form contractual arrangements with qualified psychologists to offer counselling to students on campus or via telehealth platforms. Counselling services include but are not limited to:
- Conflict resolution and interpersonal relationships
- Stress and anxiety management
- Mental illness support
- Building self-confidence
- Support for victims of bullying or harassment
- Emotional recovery from critical incidents
The MHE counselling service is not intended to be a mental health practice or to provide psychological assessment but can refer to an external psychological or mental health practice if necessary.
Review of Study Arrangements
In cases of severe hardship or trauma, students may apply in writing to the Dean for a Review of Study Arrangements, which may include a deferment of their assessments, a temporary or permanent reduction of study load or a leave of absence. Such an application must include a clear, brief description of the cause of the hardship, how it affects the student and relevant documentary evidence, e.g., medical certificates, statutory declarations.
Technology support
- Learning Management System (LMS) – You will get a password to log on to the LMS before your first class. After that, you will be able to log in from your own computer or device anywhere. You will get training in the LMS during Orientation and you can always ask the Librarian for help with it.
- Library computers – You can use the computers in the library whenever the campus is open. They have the full Microsoft suite on them, as well as software you will use in your course and software you may need to complete assessments. You can use them for any purpose related to study. The librarian can help you use them.
- IT Support – The MHE campus has free wi-fi. You can call the SSO or Libarian for help with your own laptop, tablet or device if you are using it for activities directly related to your study.
- EBSCO – EBSCO is a huge online database of useful, up-to-date research materials. It is free of charge for all students on the computers in the library. The Academic Skills Advisor or the Librarian can help you take advantage of EBSCO.
Job Searching
The Student Support Officer will offer coaching on subjects such as CV writing, job interview preparation and presentation and cold canvassing for students approaching graduation.
External Support
The Student Support Officer will help you organise or book referrals to external support services, including but not limited to:
Legal Services:
- Advocacy services
- Taxation assistance, including applying for a Tax File Number
Financial assistance:
Medical Care:
- General practitioners and clinics
- Self-care, stress management, physical exercise
- Allied health (e.g., dentists, optometrists etc).
External support:
- To contact police, ambulance or the fire brigade in life-threatening emergencies, call 000.
- For advice about your working rights, go to Work restrictions for student visa holders (Department of Home Affairs).
- For information and services about your physical, mental and emotional health, please refer to Health and Wellbeing (studyaustralia.gov.au)
- In an acute personal crisis, you can find help 24 hours a day, 7 days a week from Reach Out A Safe Place to Chat Anonymously, Get Support & Feel Better | ReachOut Australia Tel: 8029 777 or
- Lifeline Lifeline Australia - 13 11 14 - Crisis Support. Suicide Prevention. Tel: 13 11 14
- For help with housing, health, medical, legal advice or money, go to Ask Izzy.
Contact Information
Let us help you find the answers.
Academic Skills Advisor (ASA):
- asa@mhe.infolinklabsinc.com
Librarian:
- Librarian@mhe.infolinklabsinc.com
Student Support Officer (SSO)
- sso@mhe.infolinklabsinc.com
