Agents
Agents
MHE gratefully acknowledges the contribution made by education agents to both prospective students and to the Australian Higher Education industry. Agents are often the first contact between prospective students and higher education providers and give international students invaluable assistance in their transition to Australian society and student life. Accordingly, MHE maintains relationships with reputable agents who take time to understand students’ needs, Australian law and the higher education system. MHE takes seriously its legal obligation to monitor agents’ ethical and professional standards.
Agent’s Role and Responsibilities
The Agent Must:
- Standards of academic integrity should always be maintained.
- The process must adhere to this policy and the specific course and/or entry requirements.
- Furnish Prospective Students with any necessary information required under the ESOS Act and The National Code including information about the courses, facilities and services of the institute and assist them in completing forms or applications and submitting these to MHE
- Ensure that relevant fees and charges and supporting documentation accompany each application and acceptance of offer documents
- Provide an official notice in writing (only original company letterhead is accepted) to declare measures on how to avoid conflicts of interest in its business dealings with MHE
- Ensure the appropriate measures of confidentiality and transparency in its dealings with international students or intending overseas students by via of documenting correspondence in writing as evidence to be edited into the Log of the Agent
- Perform any other services and provide any reports or information requested by MHE or required by this Agreement.
- Arrange for English language testing of prospective students under the relevant Australian migration regulations.
- Comply with the National Code 2018 Standards 4 and 7 requirements sufficiently.
